Eureka CDJR s is looking for a Sales Customer Experience Representative. This is a rare opportunity to join our sales team. We are looking for candidates serious about a career in the automobile business who consistently strives to reach their full potential while inspiring and encouraging others around them to excel as well.

Eureka CDJR is a Chrysler, Dodge, Jeep, and Ram dealership in Eureka, California. We are located on the beautiful Humboldt Bay in Northern California on the south end of Eureka.

Apply in person. See Tim Call or Jeremy Jaramillo for an application.

This is a commission based position. Our sales position averaged between $4610-$9099 per month in 2022.

Benefits include:

• Paid Holidays

• Paid Vacation

• Health Insurance

• Dental Insurance

• Vision Insurance

• 401(k) Retirement Plan

• Employee Vehicle Purchase Plan

• Discounts on Parts and Service

Store is closed for New Year's Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.

Job Description:

Summary

Ensures customer satisfaction with their vehicle purchase as well as explaining all vehicle features.

Essential Duties

• Ensures proper follow-up of all potential buyers by monitoring the prospecting and sales control system.

• Monitors follow-up system for vehicle purchasers.

• Maintains teamwork in a customer-focused sales environment throughout the sales, delivery and follow-up process.

• Completes proper product and training resources for salespeople on a regular and continuous basis.

• Maintains standards for the delivery of vehicles to customers.

Schedules first service appointment at time of delivery. Sales Customer Experience Representative

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• Reviews inventory daily

• Maintains professional appearance.

• Other tasks as assigned.

Must be 18 years of age, have a valid CA license, and clean driving record.

EOE all qualified candidates must pass a pre-employment physical

Eureka Chrysler Dodge Jeep Ram FIAT is now proud to be locally owned by a family that's been in business in Humboldt County for over 100 years. We are located on the south end of Eureka. Join our staff today.

The dispatcher plans, organizes, leads, and controls the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer. Ensures that repairs are performed correctly and efficiently by qualified technicians and that the service department maintains a consistently high level of customer satisfaction.

Ask for John Neely. Call or apply in person.

Hours are:

- Monday -- Friday 7:45 A.M. to 4:15 P.M. with a 30-minute meal break.

Eureka CDJRF offers a comprehensive benefit program:

- Health, dental, and vision insurance plans

- Paid time off

- 9 Paid holidays

- Life insurance

- 401(k) plan with company contribution

- Available AFLAC

- Employee Pricing on New Vehicles

- Discounts on parts and service

ESSENTIAL DUTIES include the following. Other duties may be assigned.

-Implements and maintains an effective dispatch system.

-Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required.

-Manages technician performance using tools such efficiency and productivity reports, comeback reports, warranty reports, survey reports, and monthly forecasts.

-Maintains an organized and up-to-date repair log.

-Ensures that all repairs are assigned to technicians in an equal and fair manner.

-Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor and/or customer.

-Reviews hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly.

-Maintains high-quality service repairs and minimize comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.

-Prioritizes and controls all comebacks to ensure proper and prompt attention.

-Communicates job status with the next shift supervisor.

-Ensures proper repair order documentation, i.e., complaint, cause, and correction, manufacturer specifications, computer print-outs, etc. noted on every repair order with punch time for each operation.

-Ensures repairs are charged out correctly.

-Accounts for all documents; ensures that none are missing and all are processed correctly.

-Prepares estimates when required.

-Understands and ensures compliance with manufacturer warranty and policy procedures.

-Ensures that technicians follow warranty parts disposition procedures.

-Ensures the proper care, storage, and inventory of special tools.

-Schedules maintenance for service department vehicles, equipment, supplies and required repairs, and reviews with the service manager as needed.

-Keeps abreast of new equipment and tools available and recommends purchases.

-Coordinates parts requirements with the parts department-contacts service advisors immediately upon receipt of parts orders to schedule appointment.

-Advises parts manager and service manager of repetitive shortage so that corrective action can be taken.

-Maintains high customer satisfaction ratings.

-Maintains timely and professional contact with service customers.

-Maintains a professional appearance.

-Understands, keeps abreast of, and complies with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc.

-Assists with safety, housekeeping and OSHA Right-to-Know policies and procedures throughout the service department.

-Maintains a clean work area.

-Monitors shop condition, including cleanliness, safety, and the condition of shop equipment. Reports problems to the service manager or dealer principal.

-Fills in for service advisors and service manager when necessary.

-Motivates service technicians.

-Strives for harmony and teamwork within the department and with all other departments.

Must be 18 years of age, have a valid CA license, and clean driving record.

All qualified candidates must be reliable, pass a pre-employment physical, background check and drug test.

Eureka CDJRF is an Equal Opportunity Employer.

4320 Broadway, Eureka, CA 95503